Returns & Exchanges

RETURNS

In the event you must return your items, please carefully read the following instructions to ensure the return process is as easy and smooth for you as possible. All items must be in original, unused, and saleable condition.

All returns must be made within 30 days of when your order is received. We will not accept returns that are received past the 30 days. In the event you must return your items, The following terms and conditions apply:

When shipping your items back to us for a return, please fill out the Return Form enclosed with your invoice and allow 3-5 business days from when your return is received and processed by us for your refund to be credited to your account. You may use any shipping method that is most convenient for you. We strongly recommend using a carrier that provides a tracking number (such as: UPS, Fed Ex or USPS) to ensure your return arrives safely to us. We are not responsible for lost packages.

All Footwear MUST be returned in its original box or packaging. Please note: There is a 15% restocking fee charge for all footwear NOT in its original packaging and a 15% charge for damaged packaging.

The Following Items are FINAL SALE and are ineligible for return:

  • Underwear
  • Buffers/Sprays
  • Socks
  • Swimwear
  • Items marked final sale cannot be exchanged or returned at any time.

 

PLEASE SHIP ALL RETURNS TO THE FOLLOWING ADDRESS:
V.I.M.com
Returns Department
164-01 Jamaica Avenue
Jamaica, New York 11432

 

EXCHANGES

In the event an exchange is necessary, we ask that you Re-Order your item online to ensure you receive the correct product in the size/color you need. Because we are constantly updating our products and inventory, we do not accept exchanges and we do not accept exchanges or returns for online orders in stores. We only accept returns that are shipped back to the address below. 

V.I.M. Stores will NOT accept online order returns.