Shipping, Returns & Exchanges

Shipping

We ship orders using United States Postal Service. To check if we ship to a location near you check out USPS.com.

 

Returns

In the event you must return your items, please carefully read the following instructions to ensure the return process is as easy and smooth for you as possible. All items must be in original, unused, and saleable condition.
All returns must be made within 30 days of when your order is received. In the event you must return your items, The following terms and conditions apply:

When shipping your items back to us for a return, please fill out the Return Form enclosed with your invoice and allow 3-5 business days from when your return is received and processed by us for your refund to be credited to your account. You may use any shipping method that is most convenient for you. We strongly recommend using a carrier that provides a tracking number (such as: UPS, Fed Ex or USPS) to ensure your return arrives safely to us. We are not responsible for lost packages.

 

PLEASE SHIP ALL RETURNS TO THE FOLLOWING ADDRESS

V.I.M.com
Returns Department
164-01 Jamaica Avenue
Jamaica, New York 11432


All Footwear MUST be returned in its original box or packaging. Please note: There is a 15% restocking fee charged on all footwear NOT in its original packaging and a 15% charge for damaged packaging.

 

EXCHANGES

The Following Items are FINAL SALE and are ineligible for return:

     

    • Underwear (Mens, Ladies, Kids)
    • Socks (multi-pack or individual pairs)
    • Swimwear
    • Final Sale

     

      Currently, we are not offering online exchanges. In the event an exchange is necessary, we ask that you Re-Order your item online to ensure you receive the correct product in the size/color you need.